.asistente__fab {
    position: fixed;
    right: 32px;
    bottom: 24px;
    z-index: 1000;

    width: 68px;
    height: 68px;
    border: none;
    border-radius: 50%;
    background: var(--gold-400);
    box-shadow: 0 6px 18px rgba(0, 0, 0, .22);
    cursor: pointer;
    display: grid;
    place-items: center;
    transition: var(--transition);
}

.asistente__fab:hover {
    background: var(--gold-500);
    transform: translateY(-2px);
}

.asistente__fab-icono {
    width: 44px;
    height: 44px;
    object-fit: contain;
}
.asistente__fab-cerrar {
    display: none;
    font-size: 30px;
    color: var(--black-800);
    line-height: 1;
}

.asistente__fab--abierto .asistente__fab-icono { display: none; }
.asistente__fab--abierto .asistente__fab-cerrar { display: block; }

.asistente {
    position: fixed;
    right: 32px;
    bottom: 104px;
    z-index: 1000;

    width: 400px;
    max-width: calc(100vw - 64px);
    max-height: min(600px, calc(100vh - 150px));

    display: flex;
    flex-direction: column;
    overflow: hidden;

    background: var(--white);
    border-radius: var(--radius);
    box-shadow: 0 12px 34px rgba(0, 0, 0, .22);
}

.asistente[hidden] { display: none; }

.asistente__cabecera {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    background: var(--gold-400);
}

.asistente__avatar {
    width: 40px;
    height: 40px;
    object-fit: contain;
}

.asistente__titulo {
    margin: 0;
    font-weight: 700;
    font-size: 16.5px;
    color: var(--black-900);
}

.asistente__estado {
    margin: 0;
    font-size: 13px;
    color: var(--black-700);
}

.asistente__cerrar {
    margin-left: auto;
    border: none;
    background: transparent;
    cursor: pointer;
    font-size: 22px;
    line-height: 1;
    color: var(--black-800);
    display: grid;
    place-items: center;
}

.asistente__cuerpo {
    flex: 1;
    overflow-y: auto;
    padding: 14px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: var(--black-50);
}

.asistente__burbuja {
    max-width: 86%;
    padding: 11px 14px;
    border-radius: var(--radius);
    font-size: 15px;
    line-height: 1.45;
    white-space: pre-line;
}

.asistente__burbuja--bot {
    align-self: flex-start;
    background: var(--white);
    color: var(--black-800);
    border-bottom-left-radius: 4px;
    box-shadow: var(--shadow);
}

.asistente__burbuja--usuario {
    align-self: flex-end;
    background: var(--gold-400);
    color: var(--black-900);
    border-bottom-right-radius: 4px;
}

.asistente__sugerencias {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    padding: 0 14px 10px;
    background: var(--black-50);
}

.asistente__sugerencias:empty { display: none; }

.asistente__sugerencia {
    border: 1px solid var(--gold-300);
    background: var(--white);
    color: var(--black-700);
    border-radius: 999px;
    padding: 7px 14px;
    font-size: 13.5px;
    cursor: pointer;
    transition: var(--transition);
    text-align: left;
}

.asistente__sugerencia:hover {
    background: var(--gold-50);
    border-color: var(--gold-400);
}
.asistente__asesor {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    border-radius: 999px;
    padding: 7px 14px;
    font-size: 13.5px;
    font-weight: 600;
    text-decoration: none;
    background: var(--green-400);
    color: var(--white);
    transition: var(--transition);
}

.asistente__asesor:hover { background: var(--green-500); }

.asistente__form {
    display: flex;
    gap: 8px;
    padding: 10px 12px;
    border-top: 1px solid var(--black-50);
    background: var(--white);
}

.asistente__input {
    flex: 1;
    border: 1px solid var(--black-100);
    border-radius: 999px;
    padding: 11px 16px;
    font-size: 15px;
    font-family: inherit;
    color: var(--black-800);
    outline: none;
    transition: var(--transition);
}

.asistente__input:focus { border-color: var(--gold-400); }

.asistente__enviar {
    width: 44px;
    height: 44px;
    flex-shrink: 0;
    border: none;
    border-radius: 50%;
    background: var(--gold-400);
    color: var(--black-900);
    font-size: 16px;
    cursor: pointer;
    display: grid;
    place-items: center;
    transition: var(--transition);
}

.asistente__enviar:hover { background: var(--gold-500); }

@media (max-width: 576px) {
    .asistente {
        left: 12px;
        right: 12px;
        bottom: 92px;
        width: auto;
        max-width: none;
        max-height: calc(100vh - 120px);
    }

    .asistente__fab {
        right: 16px;
        bottom: 16px;
        width: 60px;
        height: 60px;
    }

    .asistente__fab-icono {
        width: 38px;
        height: 38px;
    }
}
.complaints-form__captcha {
    margin: 0 0 16px;
    display: flex;
    justify-content: center;
}